Browsing the forums on here, I see many members have resorted to contacting Mazda Japan if they are getting the run-around by their dealer.
I bought my CX30 about a month ago and was certainly frustrated that my dealer was not taking my concerns seriously. They had not done a pre-delivery inspection. They eventually had to admit that as there were problems with topping up the windscreen washers and the tyre pressures were not set properly at 36psi.
Features in the car that I did not understand went unresolved. Both the sales and service managers admitted they were unsure of them themselves. And explanations were not in the manuals they gave me (One in English, one in Thai).
One girl in reception at the dealership gave up on the manuals but did, for example, change the clock setting from UK to Thai time.
I've had more luck with advice from most members of these forums than with dealers.
So, what are individual member experiences with dealers? Have you had to resort to contacting Mazda Japan or threatening to do so.
I bought my CX30 about a month ago and was certainly frustrated that my dealer was not taking my concerns seriously. They had not done a pre-delivery inspection. They eventually had to admit that as there were problems with topping up the windscreen washers and the tyre pressures were not set properly at 36psi.
Features in the car that I did not understand went unresolved. Both the sales and service managers admitted they were unsure of them themselves. And explanations were not in the manuals they gave me (One in English, one in Thai).
One girl in reception at the dealership gave up on the manuals but did, for example, change the clock setting from UK to Thai time.
I've had more luck with advice from most members of these forums than with dealers.
So, what are individual member experiences with dealers? Have you had to resort to contacting Mazda Japan or threatening to do so.