My dealer svc dept is excellent. I normally do not buy added protection things when purchasing a new vehicle but my cx30 has the leather parchment seats (almost white) so i bought a rather expensive, 800$usd treatment applied both to the interior and exterior with a guarrantee that if the protective coating did not work as advertised i (in that it provided protection against staining, discolouration, fading etc) the part would be repaired or replaced free. A gamble, yes, but what the hell. Well, i am happy i did that as one month into ownership a passenger got hand sanitizer on the seat from a leaky bottle in a day pack. The colour of the black pack bled thru and left dark grey stains on the seat. My dealer had me bring it in. They took a look and ordered a whole new sear cover which took a month to come in. They replaced it , giving me a loaner for the day (a 3 turbo hatch) and now you cannot tell the seat is new. They did an excellent job. As for cost, the price for the seat cover replacement plus labour is equivalent to over half of what i paid for the protection plan.....if i ever have another issue covered by the plan it will be more than paid for. Purchasing the plan was a gamble but , for me, it paid off.