Joined
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8 Posts
Hi fellow CX-30 owners,
First off, I just want to say that I do love my CX-30. I bought the AWD Premium in Soul Red and White Interiors. The car is my daily driver. I am a healthcare worker who travels with equipment for work. It drives well, and it is practical
However, my experience with repairs for one of the two recalls has been a nightmare. Long story, so here is a quick summary.
__
KEY POINTS
-Took my CX-30 for routine maintenance
-Did not expect the recalls to be repaired
-Service accessed back interior to fix fuel tank
-Personal items damaged, and white interior now soiled
-Customer services also have not been helpful
__
FULL STORY: At around 4,000 miles, I received a service call from a Mazda dealer, and a service light came on the dashboard.
I naturally took my new CX-30 for some routine maintenance. I was expecting the typical oil change and other easy routine maintenance and checks.
When I went to pick-up my car after service, they told me that they fixed two recalls. At the time, I was happy that they were fixed.
However, the first sign of something unexpected came when I opened the door and found a personal item with tire marks. I bought two seat covers to protect my white interior just for service members actually. They were brand new. I thought service will only access the car interior on the driver's seat, so I only installed one of the two-seat covers. I placed the other in the back of my car. The spare seat cover was run over by a service member, who later confirmed.
![761]()
Of course, I did not like seeing this. But at this point, I was still okay. The seat cover is not very expensive. It was not worth bringing up, and I decided to head home.
However, I was immediately greeted with a check engine light as I started my CX-30 and pulled out of the dealership. So I had to drive around and take my car back to the dealership immediately.
At this point, I started to take more notice of things. Now, two strange things have occurred...
After they corrected the check engine light from service, I decided to take a closer look around the car. My seats were typically laid flat. So I did not see the backseat condition until now.
This was when I found my WHITE interior back completely stained with grease and dirt all over. There were smudges and smears and even bulk debris.
![762]()
Let's just say it looks better in photos than in person. Photos do not fully capture the generalized spread of grime.
To put it into perspective, because I travel with bulk equipment, I always have the backseat folded. They have never been used to store items or seat people.
The WHITE interior should be brand new.
Apparently, in order to fix the Fuel Tank, the service members needed to removed the back seats to gain access.
At this time in the long story, I was quite unhappy. I had a brand new car. I took great care of it. I wrapped the whole front car with Xpel due to the history of the known paint chipping. I was very careful with the interior knowing how white stains so easily.
And now, I am left with what appears to be a more used car.
To make matters worse, I carried some expensive, delicate items in the back of my car. They are medical-industrial items. I took out probably 95% of my items before getting my car service just to lessen the weight. Keep in mind, I did not expect them to do maintenance from the interior. But I did most items out due to weight. So I had a few delicate items on the back floor in the car, so they do not get exposed and kicked around in my garage.
I do not know if those items were damaged at this time as we speak. But I know they did have to step close and around the items to be able to remove the back seating.
From the story thus far, I think most people at this point would at least assume there was a chance of damage, given the lack of care.
I wanted to speak with a service manager. But one was not available on Saturdays. I had to wait until the following Monday to receive a call.
Instead, a nice sales manager told me he would help set-up a free detailing.
The service manager did call on Monday. He did the typical apology and offered to reimburse the cost of service. But he actually did not prompt any other reimbursement.
I was the one who had to prompt the detailing and fix for my stained interior.
In a few days, I did drop off my car for detailing. I knew it was a long shot due to the difficulty of removing oily stains from a white interior.
I gave them a chance to correct things.
Of course, in the end, only the bulk debris was able to be removed. The generalized stains and smears could be made less visible. But they are still present.
The interior is like generalized badge color instead of white.
There's more to the story. Like customer service not helping in the matter, which I can share later.
But what do you guys think about this? And what do you think could be done to fix this? Is more detailing from another third-party worth it? Is a new seat warranted?
First off, I just want to say that I do love my CX-30. I bought the AWD Premium in Soul Red and White Interiors. The car is my daily driver. I am a healthcare worker who travels with equipment for work. It drives well, and it is practical
However, my experience with repairs for one of the two recalls has been a nightmare. Long story, so here is a quick summary.
__
KEY POINTS
-Took my CX-30 for routine maintenance
-Did not expect the recalls to be repaired
-Service accessed back interior to fix fuel tank
-Personal items damaged, and white interior now soiled
-Customer services also have not been helpful
__
FULL STORY: At around 4,000 miles, I received a service call from a Mazda dealer, and a service light came on the dashboard.
I naturally took my new CX-30 for some routine maintenance. I was expecting the typical oil change and other easy routine maintenance and checks.
When I went to pick-up my car after service, they told me that they fixed two recalls. At the time, I was happy that they were fixed.
However, the first sign of something unexpected came when I opened the door and found a personal item with tire marks. I bought two seat covers to protect my white interior just for service members actually. They were brand new. I thought service will only access the car interior on the driver's seat, so I only installed one of the two-seat covers. I placed the other in the back of my car. The spare seat cover was run over by a service member, who later confirmed.
Of course, I did not like seeing this. But at this point, I was still okay. The seat cover is not very expensive. It was not worth bringing up, and I decided to head home.
However, I was immediately greeted with a check engine light as I started my CX-30 and pulled out of the dealership. So I had to drive around and take my car back to the dealership immediately.
At this point, I started to take more notice of things. Now, two strange things have occurred...
After they corrected the check engine light from service, I decided to take a closer look around the car. My seats were typically laid flat. So I did not see the backseat condition until now.
This was when I found my WHITE interior back completely stained with grease and dirt all over. There were smudges and smears and even bulk debris.
Let's just say it looks better in photos than in person. Photos do not fully capture the generalized spread of grime.
To put it into perspective, because I travel with bulk equipment, I always have the backseat folded. They have never been used to store items or seat people.
The WHITE interior should be brand new.
Apparently, in order to fix the Fuel Tank, the service members needed to removed the back seats to gain access.
At this time in the long story, I was quite unhappy. I had a brand new car. I took great care of it. I wrapped the whole front car with Xpel due to the history of the known paint chipping. I was very careful with the interior knowing how white stains so easily.
And now, I am left with what appears to be a more used car.
To make matters worse, I carried some expensive, delicate items in the back of my car. They are medical-industrial items. I took out probably 95% of my items before getting my car service just to lessen the weight. Keep in mind, I did not expect them to do maintenance from the interior. But I did most items out due to weight. So I had a few delicate items on the back floor in the car, so they do not get exposed and kicked around in my garage.
I do not know if those items were damaged at this time as we speak. But I know they did have to step close and around the items to be able to remove the back seating.
From the story thus far, I think most people at this point would at least assume there was a chance of damage, given the lack of care.
I wanted to speak with a service manager. But one was not available on Saturdays. I had to wait until the following Monday to receive a call.
Instead, a nice sales manager told me he would help set-up a free detailing.
The service manager did call on Monday. He did the typical apology and offered to reimburse the cost of service. But he actually did not prompt any other reimbursement.
I was the one who had to prompt the detailing and fix for my stained interior.
In a few days, I did drop off my car for detailing. I knew it was a long shot due to the difficulty of removing oily stains from a white interior.
I gave them a chance to correct things.
Of course, in the end, only the bulk debris was able to be removed. The generalized stains and smears could be made less visible. But they are still present.
The interior is like generalized badge color instead of white.
There's more to the story. Like customer service not helping in the matter, which I can share later.
But what do you guys think about this? And what do you think could be done to fix this? Is more detailing from another third-party worth it? Is a new seat warranted?
