[NJCX30-1]

maybe they will address them, but then again they have no obligation to do so. it could also be a paint defect, but proving that will be beyond your ability to do so. who knows what really happened. fixing that correctly will require a repaint, fixing it to be less obvious will require a paint pen, but in the end, both will still be noticeable. i wouldn't repaint a panel for a chip just because the fix will ruin the factory paint. i've seen too many mismatched panels in my lifetime. it's not my vehicle, but i would simply live with it. why? by the time it's a year old, and if you drive it rather than use it as a driveway trophy, your front end will have so many chips and scratches that the ones on the rear quarter will be a distant memory.

 

[NJCX30-1]

View attachment 9879


I messaged the salesperson who actually has been nice and sent her the picture. For now she says she will show her manager and tell me how they will help. I put red dots on the s all ones that don’t show up in a picture. You’re right about how it will eventually have nicks and chips from my own driving. If I ever buy a car again, likely will, I don’t care what I look like, I’m taking a magnifying glass and checking everything over.

well that looks worse than i imagined. push hard for a fix. sadly, if a respray is required, which i think is best, they'll most likely blend it over to the adjacent panels. if it's done right, then it should last a lifetime, if not, then you'll be dealing with the possibility of an obvious repair. best of luck. it's a shame the vehicle is new and you're having to deal with that.

 

[NJCX30-1]

If anyone was interested, the Mazda dealership is going to give me a loaner car in September while they “touch it up.” It likely will be the folks in the service department or the detailing staff doing it. So, I can guess it will be paint pen fixed, but I have no idea.

how did you make out with the fix for this?