[Mazda xx]

Suddenly unable to lock my drivers door/passenger door. I can unlock in the usual way using my hand but can only lock using the fob, any ideas on how to resolve this. The problem seems to be intermittent

 

[conwelpic]

aren't you under warranty?

 

[buckeyebobcat360]

3 day old car and mine started doing this. Anyone else have this issue? Seems like an easy fix that I'm missing...

 

[Mazzie]

3 day old car and mine started doing this. Anyone else have this issue? Seems like an easy fix that I'm missing...

This is a known Mazda issue with a TSB on it. I'm having same issue after washing car.

https://static.nhtsa.gov/odi/tsbs/2020/MC-10174585-0001.pdf

 

[Trickster]

So this TSB is out of date because it’s dated April 2020 and apparently the issue is affecting current model years as well?

 

[Mazzie]

So this TSB is out of date because it’s dated April 2020 and apparently the issue is affecting current model years as well?

I’m guessing it hasn’t been updated for newer models, but there’s no newer TSB to replace it. My car is a 2021 and has this issue. As long as the dealership can verify that it is the same issue as described in the TSB, the recommended repair applies.
I’m taking in my car tomorrow for this exact problem. Washed the car today and sure enough…touch sensor doesn’t work!

 

[Mazzie]

I’m guessing it hasn’t been updated for newer models, but there’s no newer TSB to replace it. My car is a 2021 and has this issue. As long as the dealership can verify that it is the same issue as described in the TSB, the recommended repair applies.
I’m taking in my car tomorrow for this exact problem. Washed the car today and sure enough…touch sensor doesn’t work!

There's an updated version that includes the 2021 model as well.

https://static.nhtsa.gov/odi/tsbs/2021/MC-10206009-0001.pdf

 

[Mazzie]

So this TSB is out of date because it’s dated April 2020 and apparently the issue is affecting current model years as well?

There is an updated version to include the 2021 models as well.

https://static.nhtsa.gov/odi/tsbs/2021/MC-10206009-0001.pdf

 

[Service Adviser Liz]

Suddenly unable to lock my drivers door/passenger door. I can unlock in the usual way using my hand but can only lock using the fob, any ideas on how to resolve this. The problem seems to be intermittent

If your vehicle is wet from rain or morning moisture this feature won’t work. If it stops working completely you may need to check the settings or have a tech test it out.

 

[Mazzie]

If your vehicle is wet from rain or morning moisture this feature won’t work. If it stops working completely you may need to check the settings or have a tech test it out.

This is a known Mazda defect. There is a TSB on it. My car is having the door handle re-sealed next week.