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Infotainment video player - USB video file format

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1.2K views 9 replies 6 participants last post by  Peter Johnson  
P
#1 · (Edited)
Searched forum and the ones I found recommended me to create a new post, because they were old and probably wouldn't receive response, so here we are.

My car model: 2019 Cosmo 2.0.

I find this issue quite problematic and weird. I'm almost going bald by pulling my hair! Can't seem to figure this one out. I have used so much time trying to troubleshoot and locate the error of what I'm doing wrong. All from trying to compare the file details, search the net, convert files ect. No help. 🤔

Had previously a new new 8GB USB stick, which I have filled up with Mp3's and Mp4 video files, each in their respectively folders. Some of the video files didn't play, so I thought it might have been because I didn't have anymore space left on USB stick, even though other videoclips did play without problems.

Anyways, ended up buying a brand new 64GB usb stick and bear in mind that I followed this tutorial from the user agentSmith:

Which helped me format the USB correctly. All good so far.

Moment of truth:
Insert new 64GB USB in car, starts car, car reads USB ~thumbs up~ Enters music folder, songs shows and plays fine, no problem ~smiles~, enters video folder, car reads folder, ~Piece of cake~. One video file works fine ~big relief~, switch to next videoclip ~sweat drops starts to produce on forehead~ AND THE SAME FILE AS ON FIRST USB WONT PLAY. ~Panic intensifies~ 😫

I'm devastated cause I really dig this video feature while idling, when waiting for wife or when waiting for kiddo to finish training ect. ect.

I've included 2 screenshots containing the details of both files, 1 file that plays and the other that won't play. Beware that I also have other file formats playing fine, like e.g. m4v files.

I have the file in a folder containing another file, which is in a different file format, so it's not because the folder is full. I've even tried with a full movie file on over 1.3GB just to see if it was the file-size that was the issue.

I've tried "converting" the file that wont play to .m4v using Shotcut, but it still wont play. 🤬

So here I am. Can anyone help me with further troubleshooting, help or locate what I'm doing wrong?

Perhaps recommend a converter that works maybe? recommend a preferred video file format or a program that helps me reveal further file details, cause I must assume that there is something wrong with the conversion, but I DUNNO really.

All help are appreciated !

Thanks!
 

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#2 ·
MP4 is a container format, the video and audio streams can be compressed with a wide variety of algorithms. The video that doesn't play is probably not supported by the car's infotainment system.

I don't have a list of supported formats for the car, I don't think NA cars have this feature. If might be in your local manual.

If you want to know what formats are in your files one way to view that is to open the files in the VLC video player and viewing the stream info.
 
P
#5 · (Edited)
Thanks. Will try VLC then from there see the algorithm used on file, to then use Handbrake and convert it corretly.

So I've uploaded new screenshots with info from VLC, I can now see there is a difference here as you can see, so perhaps it was this....?hmmm I will also shorten file name and reconsider folder location, although, if it was the folder location error, the other file would not have played too...?

Update:
Image
Image


I will try this out soon

BTW.
What does a NA car mean?
If it means North America, I can tell you I am from Europe :)
 
N
#4 ·
the suggestion Quix gave is probably the issue, but have you tried some simpler things before the rest of your hair is out? the file name looks like it's a little long with a questionable character in it. maybe not to windows, but mazda systems aren't windows based and what works on a windows pc often doesn't in a car system. try shortening the file name to 100 best goals.mp4 lots of car systems don't like long names (yours is 34 characters long) plus the hyphen could be misread or not read at all. also, try moving it to the root directory to see if there's any folder naming problem. i'm assuming it plays ok on a windows pc? if so then Quix is probably right, although don't rule out file/folder naming and copyright protection.
 
#6 ·
It does, that was me telling you I have no way of testing this myself.

So it looks like the second video is encoded in AV1, which it's not too surprising. You'd have to re-encode the video into H264 (also called AVC) using a program like Handbrake.

This can take some time to process and you can have issues. I've done it before but I'm not that good at it, there are plenty of online communities for video encoding if you run into issues.
 
J
#7 ·
Quix said:
It does, that was me telling you I have no way of testing this myself.

So it looks like the second video is encoded in AV1, which it's not too surprising. You'd have to re-encode the video into H264 (also called AVC) using a program like Handbrake.

This can take some time to process and you can have issues. I've done it before but I'm not that good at it, there are plenty of online communities for video encoding if you run into issues.
Click to expand...
XMedia Recode works quick and efficiently for cross platform encoding - recommended.
 
P
#9 · (Edited)
So, just found a solution that worked for me.

It was much of a hustle to wait for the conversion to take place so I did something else.

I uploaded the video to my channel, then visited this one site that converts to a youtube to mp4 file and re-downloaded it to my pc. The conversion was fast and the download even faster. (dunno if I'm allowed to write the sites name), It did the work. Plays flawlessly
 
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