[Jon]

From the 2022 USA manual....

Every maintenance must be done when the display/wrench indication comes on. The display/wrench indication will come on before reaching the maximum interval of 16,000 km (10,000 miles), or 12 months (after the previous maintenance).

If you drive your vehicle under any of the following conditions, follow the Severe Driving Scheduled Maintenance and replace the engine oil and filter every 8,000 km (5,000 miles) or 6 months, whichever comes first.

Otherwise, follow the Normal Driving Scheduled Maintenance intervals.

1. The vehicle is idled for long periods or driven at low speeds, such as with police cars, taxis, or driver's education school car.
2. Driving under dusty conditions.
3. Driving for long periods in cold temperatures or driving regularly for short distances only.
4. Driving under extremely high temperature conditions.
5. Driving continuously in mountainous regions.

Cheers, so same as UK which at least is consistent.

 

[Jon]

$24.95 labor charge on my straight oil+filter change.

That alignment check is the dealer is just padding their pockets, unless you feel there is an issue. I'd try to negotiate that away next time you show up for your next oil change.

Interesting on Labour. UK rates vary - London can be up to £230! (It think that's Porsche or Ferrari) but averages around £85 an hour ($100us or 133 can).

 

[bcblade]

At Pacific Mazda here in Victoria BC the 16,000km service was $131 and 24,000km service was $274, including all taxes and fees. Can't help feeling being ripped off for a simple service.

 

[OldFart]

At Pacific Mazda here in Victoria BC the 16,000km service was $131 and 24,000km service was $274, including all taxes and fees. Can't help feeling being ripped off for a simple service.

What did they do at 24K km that they didn’t do at 16K km…. replace air filter, tire rotation? Anything else?

 

[Quix]

$24.95 labor charge on my straight oil+filter change.

That alignment check is the dealer just padding their pockets, unless you feel there is an issue. I'd try to negotiate that away next time you show up for your next oil change.

Labour costs are much higher here in Canada. Higher minimum wages and a shortage of automotive techs + the exchange rate.

 

[Leon B]

My dealer did the first oil change and inspection for no charge. I do oil changes every 6000 miles. My 2nd (aobut 12K) and 3rd (~18K miles) were done when on a cross country trip at Mazda dealers in the Milwaukee area and Albuquerque, NM. They charged with all taxes and fees $76 and about $90. A good idea is to check Mazda dealer websites, they often have 'coupon' deals for maintenance and oil changes and can be cheaper and most likely to do it right than quick oil change places. As long as under the 3/36K warranty I will go to the dealer as use the right spec parts, oil and know what to inspect. I can replace my own air and cabin filters (if can find them at other than a dealer) so can save money that way, a local tire shop can do the tire rotations if not a deal from the dealer.

 

[Jon]

What did they do at 24K km that they didn’t do at 16K km…. replace air filter, tire rotation? Anything else?

This is the service schedule for the car

https://owners-manual.mazda.com/gen/en/cx-30/cx-30_8hq1ee19i/contents/07020101.html

 

[Jon]

What did they do at 24K km that they didn’t do at 16K km…. replace air filter, tire rotation? Anything else?

At Pacific Mazda here in Victoria BC the 16,000km service was $131 and 24,000km service was $274, including all taxes and fees. Can't help feeling being ripped off for a simple service.

You had a service at a franchised dealer. Yes they will make a profit but the public doesn't consider the running costs. They will have to meet specific dealer standards which means running costs are much higher than independents. The standards are high and can mean a full showroom refurbishment or loss of franchise. The service schedule has to met in full an can be mystery shopped (yes lazy technicians will cut corners which will why they need good workshop control).

Always amazes me how people spend tens of thousands and them complain about maintenance costs. Franchise servicing is expensive because dealerships are expensive to run.

Shop around and negotiate on price but at the end of the day a car is one of the biggest purchases you'll make and maintenance costs will reflect that.

 

[Trickster]

At Pacific Mazda here in Victoria BC the 16,000km service was $131 and 24,000km service was $274, including all taxes and fees. Can't help feeling being ripped off for a simple service.

This talk about labor rates for dealerships got me to think about something that had never occurred to me.
For example, the local Mazda dealerships labor rate is about $150 an hour, which is competitive to other manufacturers dealerships. But, when I went into the express drive thru oil change lane, it wasn’t a journeyman technician that was performing the work. It was a young lad that was at best a first year apprentice. So yes I do feel ripped off on the labor charge at the full rate of $150 per hour.
Where I purchased our two new Mazdas they included one free oil change, but unfortunately it’s a long way from where we live and we are fortunate to have a newer Mazda dealership in our small town that’s five minutes away.
Not sure if the price of convenience was worth it now.
Perhaps they will still honor the freebie next year when the weather is better for the drive.
All said and done, I will buy my oil filters from Mazda and do my own changes moving forward.

 

[OldFart]

This is the service schedule for the car

https://owners-manual.mazda.com/gen/en/cx-30/cx-30_8hq1ee19i/contents/07020101.html

Interesting. Lots more R for replacing stuff much earlier on your 2.0 than here on our 2.5

Here is our service schedule

https://www.mazdausa.com/static/manuals/2022/cx-30/contents/07020603.html

May have to scroll up after link opens as for some reason it likes to scroll down to Mexico.

 

[Jon]

Interesting. Lots more R for replacing stuff much earlier on your 2.0 than here on our 2.5

Here is our service schedule

https://www.mazdausa.com/static/manuals/2022/cx-30/contents/07020603.html

May have to scroll up after link opens as for some reason it likes to scroll down to Mexico.

The regional variations interest me, I can see how very cold/hot/dusty places could have different regimes. Leaving aside the X, the 2.0 and 2.5 should have similar schedules. Must look at a 6 or CX5, they still use the 2.5.

 

[Jon]

This talk about labor rates for dealerships got me to think about something that had never occurred to me.
For example, the local Mazda dealerships labor rate is about $150 an hour, which is competitive to other manufacturers dealerships. But, when I went into the express drive thru oil change lane, it wasn’t a journeyman technician that was performing the work. It was a young lad that was at best a first year apprentice. So yes I do feel ripped off on the labor charge at the full rate of $150 per hour.
Where I purchased our two new Mazdas they included one free oil change, but unfortunately it’s a long way from where we live and we are fortunate to have a newer Mazda dealership in our small town that’s five minutes away.
Not sure if the price of convenience was worth it now.
Perhaps they will still honor the freebie next year when the weather is better for the drive.
All said and done, I will buy my oil filters from Mazda and do my own changes moving forward.

I dislike the word 'ripped off'. Main dealers are expensive, for the reasons I outlined.
Journeyman Technicians have to start somewhere and in my role as a Project Manager I visited lots of dealerships and oil changes is where they cut their teeth.
Apprentices are expensive because the dealer can't have them on oil changes 24/7 so there's a lot of time not earning, assisting Master Technicians on complex jobs and learning.
They could in theory charge less for an apprentice but then they will need to charge you more for a tech, more again for a diagnostic tech and even more for Master Tech.

I'll also point out that I had to work on projects with Technicians and some 1st year techs were far more diligent and focused than some more experienced staff ie they may not be able to swap out your gearbox but they'll change your oil and do a damn good job of it.

 

[Yellowlt4]

I'm pretty sure my dealer in the US charges $99 for full service fee's. I'm not sure as the first 3 years are included and the dealer will do the service every 5 months or 5k miles. After that time I'll probably go elsewhere or do most of the service myself.

 

[bcblade]

What did they do at 24K km that they didn’t do at 16K km…. replace air filter, tire rotation? Anything else?

Only difference is the 24km service includes an oil change.

 

[Trickster]

I dislike the word 'ripped off'. Main dealers are expensive, for the reasons I outlined.
Journeyman Technicians have to start somewhere and in my role as a Project Manager I visited lots of dealerships and oil changes is where they cut their teeth.
Apprentices are expensive because the dealer can't have them on oil changes 24/7 so there's a lot of time not earning, assisting Master Technicians on complex jobs and learning.
They could in theory charge less for an apprentice but then they will need to charge you more for a tech, more again for a diagnostic tech and even more for Master Tech.

I'll also point out that I had to work on projects with Technicians and some 1st year techs were far more diligent and focused than some more experienced staff ie they may not be able to swap out your gearbox but they'll change your oil and do a damn good job of it.

My local Mazda dealer thanks you for defending their $144 oil change with a lube kid.
Having first hand experience with “piece work” in dealerships, being charged for 3 or 4 hours labor for a job done in half that time has never sat well with me. I know techs that can bill for 16+ hours a day for a 8 hour shift. I also know that the flat rates differ from what a dealership charges customers and what warranty work rates are paid to the dealer. Most techs would rather not do warranty work over flat rate non warranty work. Manufacturers engineers set the flat rate for jobs and it is usually not realistic to the actual time spent. Perhaps my terminology of “ripped off” was harsh. Maybe the term should have been “taken advantage of”. There is a reason many refer to them as stealerships.😏

 

[Trickster]

Only difference is the 24km service includes an oil change.

So what’s the 16K service for $131?

 

[Yellowlt4]

My local Mazda dealer thanks you for defending their $144 oil change with a lube kid.
Having first hand experience with “piece work” in dealerships, being charged for 3 or 4 hours labor for a job done in half that time has never sat well with me. I know techs that can bill for 16+ hours a day for a 8 hour shift. I also know that the flat rates differ from what a dealership charges customers and what warranty work rates are paid to the dealer. Most techs would rather not do warranty work over flat rate non warranty work. Manufacturers engineers set the flat rate for jobs and it is usually not realistic to the actual time spent. Perhaps my terminology of “ripped off” was harsh. Maybe the term should have been “taken advantage of”. There is a reason many refer to them as stealerships.😏

Ripped off is the correct terminology for sure. Anyone who defends this behavior is actually ripping you off.

 

[bcblade]

So what’s the 16K service for $131?

 

[Trickster]

View attachment 5958 View attachment 5958

Hmmm….so no oil and filter change?
Just inspections.
Cash grab in my opinion.

 

[OldFart]

Just pointing this out, but in your MyMazda app, if you have assigned a dealer as your preferred dealer, then click the menu in upper right corner, click My Mazda, then click My Services, then click Service Offers, then if available, service specials at your dealer will show. Mine has oil change, alignment, brake service specials, etc. I’m sure some dealers are more generous than others, but may be worth checking out.