Dave it's not workshop capacity. The computer that Mazda UK supplies will be the bottle neck and Mazda will be no different to other brands. Not sure why a multi franchise dealer would be in a better position to do updates its not as if they can get other franchise techs to do the work and its a software patch that only a Mazda computer can do and they will have on or two computers at best. Its a big lump of unexpected run time at short notice.
If the rad cracked it's Mazda's problem regardless of how long it takes, I was in no hurry to get mine in. I
I hear what you are saying mate, and of course you are perfectly entitled to your opinion (no problem there for me). However please explain why other members on this forum are getting far quicker turnaround times for this service campaign. I assume that these dealerships will have the same amount of Mazda computers (possibly linked with the size of the dealership). I wonder if multi franchise dealerships have technicians that are qualified to work on more than one make of car therefore this could tempt the dealership to "streamline" the workshop and save on some staff. This might work with general servicing but when unexpected recalls/campaigns come along then this model falls apart as the volume of work spikes and they cannot cope.
The only other explanation that occurs to me is of an inflexible or poorly organised service department. Other dealerships seem to have responded far more quickly to this service campaign and I am sure they will have similar work volume to cope with. I see no other explanations for excessive delay for "urgent" work other than poor organisation or lack of capacity in either equipment or personnel.
The second (single franchise) dealership I talked to were far more responsive. There is no getting around the "URGENT ACTION REQUIRED" notice at the top of the letter I was sent. Some dealerships seem to be taking this more seriously than others IMO.
I also would personally be wary about taking my time to get the work done in the face of such "urgent action" letters. It could be argued that if the radiator does spring a leak and engine damage occurs then Mazda could look at any unreasonable delay by the vehicle owner to get the vehicle inspected MIGHT result in Mazda offloading any repair costs to the customer. I'd rather not take the chance. Yes this is probably being over careful but I've seen companies trying to wriggle out of all sorts of things. For the sake of a couple of phone calls I'd rather not take the chance.
Simply my opinions, absolutely no offence intended to anyone.
